QUESTI SONO I NOSTRI VALORI
Terms and conditions
Accessibility of information
Methods of payment
Payment by pro forma invoice, issued by the company on order of the customer. The goods will be sent to the business account of the Company only after receipt of payment and will not be issued at the time of confirmation of the customer’s payment. The buyer has no additional postage when paying the bill.
2. Cash on delivery
Payment by cash on delivery of the ordered products to the chosen address.
3. by Paypal
If you do not have a PayPal account, you can pay with a card (Mastercard or Visa).
The Bidder issues to the Buyer an invoice on a durable medium, with costs and instructions as to how they may, if necessary and possible, withdraw from the purchase and the articles.
The purchase contract (order) is stored electronically on the server of the provider and is available to the customer at any time in his user profile (My Profile).
Validity of offer and prices
Customer orders and accounts are stored in the company headquarters and are available to the customer on written request. The request for a duplicate can be sent by the buyer in writing to the address of the company or to the e-mail address firstname.lastname@example.org
The deadlines for the validity of the campaign are stated on the offer itself, which may differ from each other.
You select the desired product and the quantity of items in the shopping cart by clicking on the “Add to Cart” button. When you click on the shopping cart in the upper right corner of the page, select the “Checkout” link, where you enter your information and place an order.
If you have problems managing your online store, please contact us at email@example.com, where you will send us the selected products and the quantity, the method of payment and your personal delivery information and we will send you an order.
Accepted order: After submitting the order, the customer will receive a message by e-mail that the order has been accepted. At this step, the buyer has the opportunity to cancel the order within one hour.
Order Confirmed: If the buyer does not cancel the order, the order will be processed for further processing when the bidder checks the order, verifies the availability of the ordered items and confirms the order or rejects a reason. To verify data or to ensure accuracy of delivery, the service provider may call the customer at his contact telephone number. Through the e-mail, the buyer informs the buyer about up-to-date information regarding the delivery of goods.
Shipped dispatch: The tenderer prepares, ships and distributes the goods in an agreed manner and informs the buyer accordingly. The provider of this e-mail also informs the buyer about the right of return of the goods, where he can contact you in case of a delay in delivery and can contact the complaint.
Payment of purchase, refund of goods
The consumer must return the goods to the company within 14 days after written notification of the consumer’s withdrawal from the purchase by paying the direct costs of the refund. A copy of the order must be attached. The costs for the return of the goods are borne by the buyer.
In the event of withdrawal, the Company must repay all payments received without delay, but no later than 14 days after receipt of the declaration of withdrawal.
An entity returns payments received to the consumer using the same payment method as the consumer, unless the consumer has specifically requested the use of another form of payment and the consumer is free of charge
The error message can be personally communicated to the seller by the consumer, the seller must issue the certificate or send it to the store where the product was purchased or to the representative of the seller with whom the contract was concluded. The seller is not liable for actual defects of goods, which occurred after two years since the delivery of the goods.
It is assumed that the mistake of the things existed at the time of delivery if it occurs within six months of delivery. The rights of the consumer referred to in paragraph 1 expire two years from the date on which he informed the seller of the factual error.
Delivery time: Orders received by 5 pm on the business day will be dispatched the next day. If the order is paid according to the pro-forma invoice, we wait for the receipt of the transfer of the purchase price and only after receipt of the order, we will send the order.
If you have a shipping problem, please write us at firstname.lastname@example.org and we will inform you about the status of your order.
Measures of moderators
The right to privacy
Complaints and disputes
Within five working days, the tenderer must acknowledge the receipt of the complaint, inform the user how long he will handle it and keep him informed of the progress of the procedure. The bidder will endeavor to do his best to settle a dispute by mutual agreement.
Exstraordinary settlement of consumer disputes
Changes to the terms and conditions
The user who does not agree to the changes and / or changes to these terms and conditions must revoke its registration within eight days of notification of the change notice and / or amendment of the terms and conditions, otherwise the expiration date will be counted and the contrary proof will not be accepted / or change the terms and conditions of the reception business. The cancellation of a registration is made by the user with a written declaration to the dealer of the cancellation.
VAT identification number: SI87918030
Registration number: 7141483000